If your item is damaged in transit or not as described, we will gladly exchange the item or offer a refund. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused/factory sealed and saleable condition.
All returns must have a Returns Authorisation (RA) Number.
Please Note: Items returned with no RA Number will be rejected.
To receive your RA Number, please email us at:
In your email, please include the following information:
Your Order number if known (appears on the top of the invoice)
Your name and address
A description of the item you are returning
Reason for Return
Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.